Help center
74 guides for Kool. Messages, calls, meetings, your mailbox, your social side and everything about your account, written by the team that builds it.
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Start here
Create your account, set up your profile and learn your way around the five tabs.
9 articlesMessages and groups
Chats, groups, attachments, voice notes, editing, archiving and everything the composer can do.
10 articlesCalls and Live
Audio and video calls, call links, voicemail, picture in picture and going Live.
7 articlesMeetings
Schedule, invite guests, run the room, record it and let Akili write the recap.
6 articlesMailbox
Connect Gmail, Outlook, Yahoo or any IMAP account and handle your email inside Kool.
5 articlesStories, posts and clips
Share a moment, build a profile, save what you like and choose how your feed is ordered.
6 articlesAkili, your assistant
The assistant inside Kool: chat, voice mode, recaps, email summaries and translation.
5 articlesNotifications
What Kool sends you, where to tune it and what to do when nothing arrives.
3 articlesPrivacy and safety
Decide what you share, report what does not belong here and understand how moderation works.
5 articlesAccount and security
Sign in, two factor authentication, devices, app lock, your data and closing your account.
6 articlesMoney, coins and ads
What costs nothing, what sponsored posts are and how coins work.
3 articlesWhen something breaks
The usual suspects, in the order worth trying, plus how to report a real bug.
5 articlesRules and legal
The rules of the place, who runs Kool, and where the formal documents live.
4 articlesStill stuck?
Write to support
Tell us what you did, what you expected and what happened instead. Include your app version from the bottom of the profile hub.
support@k00l.appCheck the service
Live status for every part of Kool, current incidents and the history behind them.
status.k00l.appLegal Center
Privacy, terms, cookies, security, subprocessors and the trust center, in the formal wording.
k00l.app/legal