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Codes that never arrive, codes that are refused and accounts that will not open.
The code never arrives
- Wait a minute, then check spam and any filtered mail tab.
- Confirm the address. Tap Use a different email and type it again slowly.
- Request a new code. Issuing a new one invalidates the previous one.
- If you request several in a row you may be asked to wait before the next.
The code is refused
- Codes expire. Use the newest email, not one from ten minutes ago.
- Each code works once. If you already used it, ask for another.
- Check for a typo. Six digits, no spaces.
Two factor is in the way
Enter a code from your authenticator app, or one of your recovery codes. Recovery codes work once each.
Lost both? Write to support@k00l.app from the account email address.
The account is suspended
That is a moderation decision, not a bug. See How moderation works, and how to appeal.