Talk to a human
Where to write, what to include and what happens after you press send.
Support is by email, answered by the people who build Kool. There is no phone queue and no bot standing between you and an answer.
Pick the right inbox
| What you need | Where to write |
|---|---|
| Help with the app, bugs, anything odd | support@k00l.app |
| Privacy questions and data requests | privacy@k00l.app |
| Reporting abuse, and appeals against a moderation decision | abuse@k00l.app |
| Contracts, MSA, DPA and SLA | legal@k00l.app |
| Security disclosures | security@k00l.app |
What to put in the message
- What you were doing, step by step.
- What you expected to happen.
- What happened instead, in your own words.
- Your app version, from the bottom of the profile hub.
- A screenshot or a screen recording, if the problem is something you can see.
That list is not bureaucracy. A report we can reproduce usually gets fixed in days, and one we cannot often sits waiting for the detail that was missing.
From inside the app
- Support in the profile hub opens a message to us with your details already attached.
- Share an idea is the place for a feature you wish existed. It reaches the team.
Before you write
Check status.k00l.app. If something is degraded there, we already know and we are on it.