First things to try
Five minutes that solve most problems.
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- Check your connection. Load any website. If that struggles, Kool will too.
- Close and reopen Kool. Swipe it away from the app switcher and start it again.
- Check for an update. Open the App Store and update Kool if one is waiting. Old builds hit bugs that are already fixed.
- Restart your phone. Unglamorous, and it works.
- Check the service. Visit status.k00l.app. If something is degraded there, the problem is ours and it is already being worked on.
- Sign out and back in. Your content is safe on the server. This clears a stale session on the device.