Calls will not connect
When the ring never lands or the audio falls apart.
Dieser Artikel ist noch nicht in deiner Sprache und wird daher auf Englisch gezeigt.
The call never connects
- Try a different network. Restricted wifi, especially on corporate or hotel networks, often blocks the traffic calls need.
- Turn on Low data mode in Calls settings and try again.
- Make sure Kool has microphone and camera permission in the iOS Settings app.
They cannot hear you
- Check whether you are muted. The call screen says Muted.
- Check that no other app is holding the microphone.
- Confirm microphone permission in iOS settings.
Bad quality
- Switch off video and continue on audio.
- Move closer to the router.
- Turn on Noise suppression if voices are getting lost in background noise.
Nobody rings you
Calls need notification permission and a working push connection. Work through Notifications are not arriving first, then restart the phone.