Email will not sync or send

Nothing is loading

• Check that Auto sync inbox is on in Mail settings.
• Confirm the account is active in Email accounts.
• Remove the account and connect it again. That refreshes the permission your provider gave us.

Sending or scheduling fails

Kool points at the cause directly when Gmail is involved: reconnect Gmail to grant send access, then try again. Connecting a Google account without send permission gives you a readable inbox and nothing else.

1. 1Open Email accounts.
2. 2Remove the account.
3. 3Add it again and approve every permission on the Google screen.

An attachment will not go

The total limit is 25 MB. Kool shows the current size when you go over. Send a link instead, or compress the file.

IMAP will not connect

Check the server names, ports and credentials against what your provider publishes. Providers that require an app specific password will reject your normal one.