Sign in on a new phone

Moving to another device, and what comes with you when you get there.

本文尚未翻译成您的语言,因此以英文显示。

Your account is not tied to a device. Install Kool on the new phone and sign back in.

  1. Install Kool from the App Store and open it.
  2. Tap Sign in and enter the same email address you signed up with.
  3. Type the six digit code we email you.
  4. If you turned on two factor authentication, enter the code from your authenticator app, or one of your recovery codes.
  5. Give it a few seconds. Your conversations, calls, meetings and social profile load from your account.

What travels with you

  • Chats, groups, call history, meetings, collections, posts, clips and stories.
  • Your profile, handle, followers and following.
  • Your connected email accounts, once you unlock them again on the new device.

What stays behind

  • Media that was only ever saved to the old phone camera roll.
  • Drafts that were never sent.
  • Your PIN and Face ID preference, which are per device on purpose. Set them again on the new phone.

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