First things to try

Five minutes that solve most problems.

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  1. Check your connection. Load any website. If that struggles, Kool will too.
  2. Close and reopen Kool. Swipe it away from the app switcher and start it again.
  3. Check for an update. Open the App Store and update Kool if one is waiting. Old builds hit bugs that are already fixed.
  4. Restart your phone. Unglamorous, and it works.
  5. Check the service. Visit status.k00l.app. If something is degraded there, the problem is ours and it is already being worked on.
  6. Sign out and back in. Your content is safe on the server. This clears a stale session on the device.

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