Check whether Kool is down

status.k00l.app is the live picture. It shows each part of the service, current incidents and the history behind them.

During an incident

• The status page is updated as we learn things. It is faster than any other channel.
• You do not need to report a widespread outage. We already know, and the page says so.
• Nothing you sent is lost while an incident is running. Messages queue and go out when the service recovers.

If the status page is green and you still have a problem

Then it is specific to your account, your device or your network. Start with First things to try.