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Codes that never arrive, codes that are refused and accounts that will not open.
Cet article n'est pas encore dans votre langue, il apparaît donc en anglais.
The code never arrives
- Wait a minute, then check spam and any filtered mail tab.
- Confirm the address. Tap Use a different email and type it again slowly.
- Request a new code. Issuing a new one invalidates the previous one.
- If you request several in a row you may be asked to wait before the next.
The code is refused
- Codes expire. Use the newest email, not one from ten minutes ago.
- Each code works once. If you already used it, ask for another.
- Check for a typo. Six digits, no spaces.
Two factor is in the way
Enter a code from your authenticator app, or one of your recovery codes. Recovery codes work once each.
Lost both? Write to support@k00l.app from the account email address.
The account is suspended
That is a moderation decision, not a bug. See How moderation works, and how to appeal.